Customers can order through the application or the website by choosing the meals and selecting the date and location of the delivery, whether it is a work or home location. Delivery times vary according to the city of residence and the chosen package.
In some cases,Frank can cancel an order for several reasons including: Unavailability of the meal, delivery address outside coverage, or other reasons. In this case, the customer will not be charged for the meal and will receive a full refund.
Description
Although the description of the meals displayed on the application is identical to the contents of the meal, some ingredients may be replaced with alternatives in some cases due to the shortage of these ingredients.
The displayed images serve marketing purposes, and Frank does not guarantee the quality of the food or the packaging, nor the compliance with applicable laws and regulations. Frank does not guarantee that the menu displayed on the site matches what is actually offered to the subscribers, and this does not contradict the efforts we submit to deliver the meals in the best condition.
Frank‘ is a service that specializes in delivering meals from restaurants to the customers. Hence, the application is not obligated or liable for any meals that cause damages or are unacceptable to subscribers.
Delivery
Frank‘is now working in Riyadh only and the eastern region, Please contact the customer service to check the covered areas.
Delivery time slots vary according to the chosen package and the city. In general, Business lunch delivery times are usually between 12-2pm. As for delivering meals for the full day, You can choose between the morning period from 7 to 11 am or the evening period from 6 to 10 pm Saudi Arabia time. Please note that delivery times are open. The customer cannot specify a fixed time for delivery. You can view the available delivery times and choose the time that suits you through the subscription page within the application.
Payments
All prices are in Saudi Riyals.
Prices include delivery charges within delivery zones and taxes. Frank may revise, edit or change the prices from time to time.
Payment can be made online (by bank transfer or credit card) or through Apple pay.
The customer is obligated to pay the subscription price in advance when the subscription begins, and there is no possibility to postpone the payment until the end of the subscription.
The subscription is considered active once the user selects all meals and completes the payment. As for the delivery, it starts according to the date specified by the customer during the subscription.
The credit or prepaid cards used by the customer through the electronic payment gateway on Frank’s website or applicationmust be owned by the customer himself. If the ownership of the card belongs to another person, the customer must use it legally, with the approval of the card owner.
The customer cannot apply two discounts within the same subscription. If a discount is applied on the prices within Frank’s website or application and the subscriber activates a voucher, the value of that voucher will be deducted from the basic non-discounted price of the subscription.
If the customer receives a purchase voucher, the value of that voucher will be deducted from the basic non-discounted price of the subscription.
All personal data regarding debit and credit cards will not be shared or sold to any third party.
The customers can choose to save their data to facilitate future payment operations.
Any dispute arising through dealing with Frank’s platforms will be subject to the laws of the Kingdom of Saudi Arabia.
According to Saudi law, Yallafrank.com cannot deal with nor provide any services or products to countries that are subject to international sanctions according to OFAC.
If a subscription is cancelled, refunds will be made to the same payment method used at purchase.
Offers & Discount Codes
The value of the discount code is deducted from the basic non-discounted price of the subscription.
Only one discount can be used per subscription.
Users can apply only one offer for a single subscription. It is not possible to combine two discounts or offers into one subscription.
Some offers are exclusive for specific packages or cities. Thus, it cannot be applied to all subscriptions.
Customers of business plans are not included in some offers. Hence, they can not use the discount codes of these offers.
If a customer tried to use a discount code incompatible code on Business plans, the code will not be applied or the discount value will be calculated from the basic package price (the package price for individuals).
Some codes have special terms such as: one-time use only, to be used on the first subscription only to be used on monthly packages only, to be used with full-day packages only, etc. Customers may be informed about discount code’s and voucher’s terms within the offer announcement.
There are more than one type of discount codes, this includes:- offers, rewards program redemption code, compensation code, gift card code, Partners code such as Al Rajhi Bank or You got gift.
Offers discount codes are valid for short periods to be determined according to the offer The other types of the codes are valid for one year only. The discount code cannot be used after its expiry date.
Frank's Wallet
Frank’s Wallet is used to transfer compensation to customers affected by an error or a problem during their subscription.
The compensation amount is estimated by Dailymealz Finance Department for the client individually according to the damage.
Compensation is made only once for each problem, and the customer cannot be compensated more than once via the wallet for the same problem or during the same day.
Wallet balance is utilized exclusively by subscribing to Frank.
The wallet balance cannot be withdrawn, transferred to a bank account or sent to another customer.
Cashback rewards are added as points within the application, and cannot be transferred to the wallet.
Wallet balance used in subscription payments can not be refunded in case of cancellation.
Compensation Policy
Please review our Compensation Policy to learn more about the compensation process and what must be provided if compensation is due. Click here to read the document.
Frank's Rewards Program
Customers may receive Reward points by inviting friends, receiving cash-back, creating a new account, and/or through special offers, Terms & Conditions apply.
Users can redeem their earned points only through converting them into a coupon to be used exclusively on Frank.
Rewards are used as a discount on Frank services and there is no other way to use them.
The customer is responsible for reviewing the value of the points before converting them, as the points cannot be retrieved after being converted into a discount coupon, even if the coupon is not used.
The coupon cannot be divided after completing the points converting process.
The remainder of the coupon amount cannot be refunded, restored or retrieved after using part of the coupon’s value.
The value of the coupon or points cannot be received in cash or transferred to a bank account.
It is strictly forbidden to sell or share bonus coupons to any other individual, entity or site, and their use is limited to the customer in person only.
Customers who sell or share reward coupons expose themselves to legal accountability.
Subscription Cancelation
If the user wants to cancel the subscription, the customer service must be notified of this via the application 24 hours before the required cancellation date for subscriptions of Lunch meals, or 72 hours prior to Full day subscriptions. On subscription cancellation, the amount of the subscription will be refunded to the customer, deducting the value of the meals delivered before the cancellation date.
On cancelation, the value of received meals is determined by the type of package and the duration of the subscription.
The refund will be processed within a period of 7 to 15 working days. Refunds transfers to the credit card used when paying.
If the customer receives a compensation for any reason, The compensations amounts are paid into the customer’s wallet within the application, It can not be transferred to bank accounts.
Frankand its participating restaurantsreserve the right to cancel any subscription in whole or in part for any special circumstances such as unavailability of the meal, inaccessibility to the subscriber or emergencies. The subscriber will be immediately notified of any cancellation or changes.
Frank reserve the right to suspend subscriptions for certain periods and then resume them in some cases; Such as weekends, public holidays, Ramadan and emergencies. In such cases, Subscriptions are paused and then resumed.
Receipt of meals shall be resumed after the expiry of the reason for the suspension, so that the customer receives the remaining meals of his subscription, without counting the days of suspension.
Frank's Membership Program
To obtainFrank membership, you must fill in the registration form correctly and include your name, address, phone number and email address.
Any Frankmemberreceives a “user name” and a “password” chosen by the member himself.
The “User Name” is unique and restricted to the member alone, and the same name can not be granted to more than one member.
The “password” is for the user only and should not be shared with others.
The user can change the password at any time.
Frankis not responsible for any problems that may arise from sharing or misusing your password.
The customer can recover the password for his account in case he forgot it by contacting the customer service and providing them with the needed details including the user name, Mobile number, E-mail address, subscription type and payment method. This procedure is meant to maintain the privacy of customers.
When using Frank, the customer pledges that all personal data provided is correct and valid.
Acceptance of these terms includes the user’s agreement not to impersonate any individual or entity, or to use a false or unauthorized name.
The subscriber is allowed to modify or readjust his subscription, such as postponing the date of receipt, changing the selected meals, changing the delivery location, and/or the delivery address.
Adjustments to lunch meals subscriptions must be done before 12 midnight on the day before the meal. As for Full-day meals, the Adjustment requests must be done at least 72 hours before the date of delivery.
Information usage & sharing
Frankwill not share customer information with third parties, whether individuals or companies, except for sharing the phone number with the delivery representative, to ensure a fast and correct delivery service.
Acceptance of this Agreement includes giving your consent toFrank to use your contact information to inform you about the offers and new services from time to time.
All debit and credit card data will not be shared or sold to any third party.
Friends invitations and referrals
The customer is rewarded with 3500 points, an equivalent of 70 Saudi riyals, for each referral. provided that the invited friend must register as a member and subscribe to any of Frank’s packages. . If the referred friend does not create an account nor subscribe, the user will not receive the reward.
Intellectual Property Rights
All intellectual property rights relating to the Website and the Application (including but not limited to the logo, design, layout, programming and text) are owned by Dailymealz and must not be reproduced without our prior written consent. Such information may be shared personally with others for a non-commercial purpose without permission.
Member's responsibilities
The user is solely responsible for all ideas, opinions, and personal data he states while usingFrank.
The user is solely responsible for all data and personal information submitted or uploaded toFrankemphasizing thatFrankis not responsible in any way or form for such data.
The User is responsible for using the Application services and dataonly in the manner specified by Frank.
No user is entitled to change the software in any way. In case of non-compliance with the provisions of this Agreement, the user shall bear the responsibility to indemnifyFrankfor all material and moral losses.
FrankApplicationis not responsible for any damages that may arise from reading user data by any unauthorized personnel.
Members must not send any messages, that are threatening, immoral, racist or contrary to the laws of Saudi Arabia and international agreements.
Users are not entitled to trade any correspondence, addresses or pseudonyms in violation of regulations, laws, public morals and good behavior.
Users are obligated not to harass and/or threaten other users, delivery agents or any ofFrank’s employees, and not to act in a manner that affects the services provided to other users.
Users are obligated not to send, print, distribute or circulate any immoral, inappropriate or illegal materials or or information that may cause harm to the names of individuals or institutions.
Users are obligated not to promote any products or services, and to not advertise, display or sell any products or services using Frank’s media.
Users are obligated not to engage in any malicious acts such as scanning, competition or chain letters, and not to transmit any information or software that may harm the information, software or hardware ofFrank or of other users.
All records or materials obtained through the use of Frank servicesare subject to the User’s consent.
Users are fully responsible for any damages, loss of information or any other losses.
The user is not entitled to claim compensation for any losses arising from the use of the service.
Users are obligated not to use Frank’sservicesfor any commercial or advertising purposes without the written consent of the operators of the Application.
Changing and editing the terms and conditions
Frankreservesthe right to change or amend these Terms and Conditions from time to time at the discretion of the operators, and any changes shall become effective once posted on the Website and App. If the customer continues to use the application, this implies acceptance of the modified terms and conditions.
Delivery times differ upon the selected package and city. In general, business lunches are delivered between 12-2pm Sunday to Thursday, . Full-day meals are delivered between 6am-12pm on weekdays. Please note that the delivery time selected by the customer may be subject to submission or delay by a maximum of an hour.
Customers must be present at the delivery site according to the specified date & time. If a customer is unavailable, they must specify their representative to receive the meal. When the customer is absent, the Delivery agent has the right to leave the meal at the reception desk or with security personnel or other employees without referring to the customer.
If the customer or their representative is not present to receive the meal at the specified place and time of delivery, the meal is considered valid and the customer bears the responsibility to pay its full value.
Fresh meals are delivered ready to eat immediately. If the customer wants to eat them at a later time, If the customer wants to eat them at a later time, they must save the meal in the refrigerator immediately upon receipt in order to maintain the integrity of the meal, in terms of validity and nutritional value, for a period not exceeding 24 hours, and refrain from eating it after that. Chilled meals are not ready to eat and must be heated before eating. Chilled meals can be kept in the refrigerator for 3 days or in the freezer for 3 months, provided that they are refrigerated or frozen immediately upon receipt.
Frankis not responsible for any physical or health damage resulting from improper consumption, preservation or storage of the meal.
If a customer desires to cancel their subscription, a refund will be processed with deduction of the value of the meals that were delivered before the date of canceling the subscription.
The value of the delivered meals is determined upon the subscription category, package and duration.
Customers understand thatFrankis a restaurant-to-customer food service provider only. If there is any complaint about one or all of the meals, the restaurant(s) that prepared the meal(s) will be held directly accountable. Frank assumes no responsibility for the quality or validity of the meals.
Frank customer service
Users of the Dailymealz can contact the customer service representatives during working hours, which extend from 7 in the morning until 12 midnight Saudi time.
Users can contact customer service through the in-app conversations, social media pages, or via email at [email protected].
Frank's contact number
At the moment, here is no phone or mobile number for Frank, but all customers can contact us via chats from within the app, social media pages or email at [email protected].
Frank Branches
Frank’s branches in Riyadh are centers for the company’s employees only, and there are no branches to provide Dailymealz services to customers.
Frank is an application to deliver food from restaurants to users easily and conveniently.
Frank’s services are available in Riyadh, Saudi Arabia only
Frank - driver
“Frank – Driver” Driver application helps the Drivers of Dailymealz deliver meals to the customer’s location (home, work, etc.), we are operating with kitchens in Saudi Arabia.
With Frank, you can increase your monthly income.
Free of charge app: You can download the app free of charge and enjoy using it all over the day.
Planned orders to deliver, just a couple of hours and earn significant and easy income. Open the application and enjoy your time making money.
This application is used by Frank employees (drivers) to deliver lunches at work to Frank users.
Frank’s employees (drivers) can view the list of customers and details of their meals to be delivered.
Frank offers a convenient delivery service based on a subscription model. Drivers deliver meals to customers every day.
Frank – Driver collects your location data to enable delivery tracking to improve drivers’ routing and delivery experience even when the app is closed or not in use.
Drivers at Frank are familiar with location tracking to help us improve services.
Frank App – Driver is designed for Frank employees/partners who deliver meals to customers on a daily basis.
Frank is keen to provide the best delivery service to subscribers based on multiple events collected from the location service, Frank drivers must allow the app to track their location during the delivery process.
Working with Frank as a driver provides set working hours within specific shifts and drivers must carry out their planned tasks.
Drivers must submit all legal documents that will be requested during the appointment period.
